Returns & Exchange Policies
TO START A RETURN OR EXCHANGE VISIT
All exchanges and returns are handled through our online returns center.
Exchanges and store credits are accepted within 45 days of receiving your shipment. Refunds are available 30 days after receipt.
Hats must be in new condition, with original packaging and tagging. If you are returning a hat and no longer have the original packaging, you will need to supply the same size packaging as the original or the return cannot be accepted. Clearance and sale items can only be exchanged for an alternate size of the same item. Please allow up to 2 weeks for us to process the exchange/return. 100% of the items sold may be refused return or exchange at our discretion.
After completing the required return request we will review the information provided and if approved the shipping costs will either be covered by us on a UPS pre-paid shipping label emailed to the customer email on file, or N/A meaning shipping costs are to be covered by the customer.
Only brand new items can be returned for store credit or for a refund. Once your returned item(s) are received and inspected, we will process the requested exchange, return, or store credit
Once a case is approved it must be sent back within 30 days of approval. All cases older than 30 days that have not been sent in or no contact made will be canceled and archived, no longer eligible for return or exchange.
Returns for store credit will be given the full value of the product. Items returned for a refund will be assessed a flat 4.20$ restocking fee per item from the value of the refunded product to be assessed by our returns team at the time of exchange. All returns for refunds will be required to pay the return shipping cost.
Sale items, Grab bags, and stash boxes, are all non-returnable. Store Credit or exchange may be offered in certain cases. Contact email@example.com with any questions
Customers outside the continental United States are not covered under our returns policy and must pay return shipping costs.
For any questions or issues about an online order, please feel free to contact us directly via email at firstname.lastname@example.org
Address for Returns is
2550 West 2nd Avenue, Unit 104, Denver, CO 80219