Returns & Exchanges
All returns and exchanges are processed through our Denver warehouse:
6900 E. 47th Avenue Dr. Ste 1000, Denver, CO 80216
To initiate an exchange, input your email and order number into our returns manager located at the bottom of this page. After filling out a return request we will review the request and if approved send out a UPS tracking label that can be printed out, attached to your return/exchange box, and sent back to us for processing.
Exchanges are accepted within 30 days of receiving your shipment. Hats must be in new condition, with original packaging and tagging. If you are returning a hat and no longer have the original packaging, you will need to supply the same size packaging as the original or the return cannot be accepted. Clearance and sale items can only be exchanged for an alternate size of the same item. Please allow up to 2 weeks for us to process the exchange/return.
To initiate a return for refund or store credit, input your email and order number into our returns manager located at the bottom of this page. After completing the required return request we will review the information provided and if approved the shipping costs will either be covered by us on a UPS pre-paid shipping label emailed to the customer email on file, or N/A meaning shipping costs are to be covered by the customer. Any items bought on clearance cannot be returned for a refund or store credit. Only exchanges for an alternate size of the same item are allowed for clearance items.
Only brand new items can be returned for store credit or for a refund. Once your returned item(s) are received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment immediately. Due to bank policies this may take several days to post on your account. Contact 303 830 4200 with any specific questions regarding your return.
Once a case is approved is must be sent back within 30 days of approval. All cases older than 30 days that have not been sent in or no contact made will be canceled and archived.
Shipping costs will be covered by Grassroots in the event of a manufacturing defect or in the event of a fulfillment error on an invoice. To initiate a return for wrongly sent items, fill out our returns manager order number and email below. File a claim for a wrongly sent item and are sure to include as much information as possible. We will only send you a return shipping label in the case of defective items, or mistakes in item fulfillment. All return shipping labels must be approved by one of our customer service team members through the returns procedure.
If you are a local Colorado resident and would like to do a return or exchange at our Denver location, simply bring your original invoice along with the item in in question as well as make sure it is still in brand new condition and that exchange or return can get processed at the Denver store location.
For any questions or issues about an online order, please feel free to contact us directly at 303.830.4200 Monday - Friday from 9am - 5p MST or via email at firstname.lastname@example.org